Chapter One淡定的人生不寂寞（1/2）
心灵的语言 ASiple Way to Make a Good First Ipression
戴尔·卡耐基/ Dale egie
Practicg for Better Learng
Read the article quickly and ahe follog questions.
1. What are the ost iportant factors of Charles Schwab’s suess?
2. What are the effects of sile?
At a dner partyNew York, one of the guests, a woan who had herited oney, was eager to ake a pleasg ipression on everyone. She had squandered a odest fortune on sables, diaonds and pearls. But she hadn’t done anythg whatever about her fae is far ore iportant than the clothes one wears on one’s back.
Charles Schwab toldhis sile had been worth a illion dolrs. And he robably uatg the truth. For Storshis personality was his captivatg sile.
As speak louder than words, and a sile says ,“I like you, you akehappy. I a gd to see you.”That is why dogs ake such a hit. They are so gd to seethat they alost jup out of their sks. So, naturally, we are gd to see the.
A baby’s sile has the sa effect. Have you ever beena doctor’s waitg roo and looked around at all the g faces waitg ipatiently to be seen? Dr.Stephen K. Sproul, a veterarianRaytown, Missouri, told of a typical sprg day when his waitg roo was full of ts waitg to have their pets ocuted. No one was talkg to anyone else, and all were probably thkg of a dozen s they would rather be dog than“wastg ti”sittgthat offiawith a h-old baby and a kitten. As ck would have it, she sat dowo a gentlean who was ore than a little distraught about the long wait for service. The hg he khe baby jt looked up at hi with that great big sile that is so characteristic of babies. What did that gentlean do?
“Jt what you and I would do, of urse; he siled back at the baby. Sooruck up a ion with the woan about her baby and his grandere gr?That doesn’t fool anybody. We know it is ical and we resent it. I a talkg about a real sile, a heararg sile, a sile that es fro with, the kd of sile that will brg a good pricethe arketpce.
Professor Jas V. Mell, a psychologist at the Uy of Michigan, expressed his feelgs about a sile.“People who sile,”he said ,“tend to aead sell ore effectively, and to raise happier children. There’s far ore rationa sile than a frown. That’s why enuragent is a uch ore effective teachg device than punishnt.”
The eploynt anager of a rge New York departnt store toldshe would rather hire a sales clerk who hadn’t fished grade school, if he or she has a pleasant sile, than to hire a doctor of philosophy with a sober face.
The effect of a sile is powerful—eve is uelephone pahroughout the Uates have a progra called“phone power”which is offered to eployees who e the telephone for sellg their services or products. In this progra they suggest that you sile when talkg on the phone. Your“sile”es throughyour voice.
The chairan of the board of directors of one of the rgest rubber panies“Ies toldthat, a to his observations, people rarely sueed at anythg uhey have fun dog it. This dtrial leader doesn’t put uch faiththe old adage that hard work alone is the agic key that will unlock the door to our desires ,“I have known people,“he said,”The one who sueeded becae they had a rip-rood ti nductg their bess. Later, I saw those people ge as the fun beca work. The bess had grown dull, they lost all joyit, and they failed.”
You t have a good ti etg people if you expect the to have a good ti etg you.
在纽约举行的一个宴会上，有一位得到大笔遗产的女宾客迫切想要给每一个人留下一个好印象。她不惜重金买来貂皮、钻石和珍珠，但是在自己的脸上却没有下任何工夫——一脸的尖酸刻薄、自私自利。她没有意识到一个众所周知的道理：一个人的面部表情要比身上的衣服重要得多。
史考伯对我说，他的笑容值一百万美元，他也许是在有意淡化这一事实。史考伯的个性和魅力以及让人喜欢他的能力几乎是他取得非凡成就的全部原因所在。并且他个性中最令人愉快的因素之一就是他那迷人的微笑。
行动比语言更有力。一个微笑表达的是：“我喜欢你，你让我感到很开心，我非常高兴见到你。”这就是小狗得宠的原因。小狗见到我们会表现出欣喜若狂的高兴劲儿，所以，我们见到小狗自然也感觉很开心。
婴儿的微笑也有同样的效果。你曾经在医生的候诊室里留意过那些等待看病的阴郁面孔吗？密苏里州雷顿市的兽医史蒂芬·史波尔告诉过我一件事：在某年的一个春天，他的候诊室里排满了前来给宠物接种疫苗的人，没有人闲聊，他们大概都在想着其他事情，而不是待在候诊室里“浪费时间”。他对我说：“有六七个人在等着给他们的宠物接种疫苗时，一个年轻女人带着一个九个月大的婴儿和一只小猫走进来。事有巧合，她坐在已经等得有些发狂了的男人旁边。当他扭过头时，婴儿正用那天真无邪的笑容注视着他。那个男人会做什么呢？”“当然，他和你我的反应一样，扭过头去朝着婴儿微笑。很快他就和那个女人攀谈起来，聊起了她的孩子和他自己的孙子。不多一会儿，整个候诊室的人都参与了进来，厌倦和紧张变成了快乐和享受。”
那虚假的笑容呢？那是不可能欺骗任何人的。我们都知道那种笑是机械的，我们厌恶它。我所要谈的是真诚的、暖人心房的、发自内心的微笑，它是人际关系中的无价之宝。
密歇根大学的心理学家詹姆斯·麦克奈尔教授表达了他对微笑的看法：“面带微笑的人们会在管理、教学和营销方面卓有成效，也会培养出心情愉悦的孩子。微笑比蹙眉能更好地传达信息。这就是为什么在教育上奖励要比惩罚更有效的原因。”
一位纽约超市的人事经理对我说，她宁愿聘用一个没有学历但有着舒适微笑的人，也不愿聘用一个满面冰霜的哲学博士。
微笑的力量是巨大的——即使它是无形的。遍布全美的电话公司有一个叫“电话力量”的项目，就是要求员工用电话来销售他们的服务和产品。在此项目中，公司建议员工在打电话时要面带微笑。你的“微笑”会通过你的声音传递给客户。
本章未完，点击下一页继续阅读。